Warranty & Compliance
Transceiver Warranties
1. Optics reaching UNDER 80Km will have a limited lifetime warranty extending 10 years from date of purchase.
2. Optics reaching EQUAL TO OR OVER 80Km will have a limited lifetime warranty of 6 years from the date of purchase.
All Serial Numbers must be verified as Dromeda Networks sourced, the return of competitors product is not warranted. Damage to product nullifies Dromeda warranty.
Please see below for more warranty information.
Direct Attach Cables & Active Optical Cables
1. Direct Attach Cables have a warranty of 10 years from date of purchase.
2. Active Optical Cables have a warranty of 7 years from the date of purchase.
All Serial Numbers must be verified as Dromeda Networks sourced, the return of competitors product is not warranted. Damage to product nullifies Dromeda warranty.
Please see below for more warranty information.
Fiber/CAH Gold, Copper Cables, & Cable Management
1. Fiber Cables have a lifetime warranty for the first owner of the cables. If a lot number is received that does not match the original customer the RMA will not be processed. This exculdes cables that have exceeded the bend radius of industry standards.
- Corning Gold follows the CAH Corning Guidelines.
2. Copper Cables have a lifetime warranty for the first owner of the cables. If a lot number is received that does not match the original customer the RMA will not be processed.
3. Cable Management has a have a lifetime warranty for the first owner of the cables. If a lot number is received that does not match the original customer the RMA will not be processed.
All lot numbers must be verified as Dromeda Networks sourced, the return of competitors product is not warranted. Damage to product nullifies Dromeda warranty.
Please see below for more warranty information.
Dromeda adheres to strict MSA complaince for all our hardware products that fall under these standards.
Dromeda sources all products from TAA complaint manufacturers unless agreed upon prior to purchase.
Dromeda takes the use of restricted materials serious with quality checks throughout the supply chain to assure product compliance.
Dromeda takes our cilents health and wellness as a top priority and that means keeping harmful chemicals out of our prodcuts.
Dromeda is proud to offer Corning Gold Program cabling from one of the top cable houses in the Industry.
Dromeda is a proud US Owned and operated company and so are our products
Dromeda not only holds the CE/EEA standards for the EU but brings these heath and stafety standards to the USA.
Dromeda adheres to all interstate and international communication standards
Dromeda holds knowledge as one of the most important assets and as a member of IEEE we strive to continuously learn about the industry.
Dromeda is proud to have built a culture of loving the outdoors and we want to keep our enviorment clean. WEEE standards are extremely important to us.
Not only are most of our products TAA compliant but we do all the coding in the USA, ensuring quality and accuracy in all our products.
Extended Warranty Information
Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker than the four week timeline. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please fill out the form below and we will respond quickly with instructions for how to return items from your order.